1. Policy Overview

Kashmir Trading Co. ("we", "us", "our") is committed to delivering quality in every product — from plywood sheets and decorative panels to modular kitchens, wardrobes, and architectural hardware. Due to the nature of our products (interior materials, custom-made components, and specialized hardware), our return policy varies by product category. Please read the specific terms below carefully before initiating a return.

2. Quick Reference: Return Eligibility

3. Plywood, Veneers & Decorative Panels

As raw materials for construction and interior projects, plywood sheets, MDF, veneers, and decorative laminates are subject to strict return conditions:

• Inspection period: You have 7 calendar days from the date of delivery to inspect all sheets and panels for any manufacturing defects (delamination, warping, core voids, or surface damage).
• Eligibility for return/replacement: Only un-cut, un-used sheets in original condition and packaging are eligible. Cut-to-size or custom-cut panels are final sale and cannot be returned.
• Defective material: If a manufacturing defect is confirmed (with photo/video evidence), we will either replace the defective sheet or issue a pro-rated refund within 10 business days.
• Non-eligible: Damage caused by improper storage, exposure to moisture, mishandling during transport after delivery, or natural wood grain variations are not considered defects.

4. Architectural Hardware (Hinges, Handles, Sliding Systems)

Our hardware range includes premium hinges, handles, soft-close mechanisms, and sliding channels. Returns are accepted under these conditions:

• Return window: You may request a return within 14 days of delivery for unused, uninstalled hardware in its original, unopened packaging.
• Restocking fee: A 15% restocking fee will apply to all non-defective hardware returns.
• Defective hardware: If a product fails due to manufacturing defect (e.g., broken spring, corrosion), we will replace it free of cost within the 12-month warranty period. Proof of defect (photos/video) is required.
• Non-returnable: Bulk orders (over 100 pieces) are non-returnable unless defective. Custom-finished or special-order hardware cannot be returned.

5. Modular Kitchens & Custom Cabinetry

Modular kitchens are made-to-order based on your unique site measurements, layout preferences, and material selections. Therefore:

• No returns or cancellations once production has commenced (typically 48 hours after order confirmation and advance payment).
• Defect remedy: If any component (cabinet, drawer, or hinge) arrives with a manufacturing defect, we will repair or replace the defective part only. Complete kitchen returns are not available.
• Installation issues: Kashmir Trading Co. is not responsible for installation errors made by third-party contractors. We strongly recommend using qualified installers or following our detailed technical guidance.
• Color and finish variation: Slight variations in laminate/acrylic finish due to batch differences are normal and not considered defects.

Before production, you will receive a final design approval document. Please review all dimensions, colors, and hardware selections carefully — changes after approval may incur additional costs.

6. Wardrobes & Bespoke Storage Solutions

Similar to modular kitchens, wardrobes (sliding/folding) are custom-fabricated to your exact specifications:

• Non-returnable policy: Bespoke wardrobes cannot be returned or exchanged for change of mind, size mismatch (if you provided incorrect measurements), or aesthetic preferences.
• Warranty coverage: We offer a 24-month warranty on structural integrity and hardware functionality. If a defect arises during this period, we will send replacement parts or arrange a service visit (within Pakistan).
• Return authorization: For warranty claims, you must contact us within 7 days of discovering the defect and provide clear evidence.

7. How to Initiate a Return

To request a return, replacement, or warranty claim, please follow these steps:

1. Contact Support: Email us at returns@kashmirtrading.co or call +92 5822 123456 within the eligible return window.
2. Provide Information: Include your order number, product name, quantity, and reason for return. Attach clear photos/videos showing the defect or damage.
3. Receive RA Number: Our team will review your request within 2 business days and issue a Return Authorization (RA) number with shipping instructions if approved.
4. Pack & Ship: Pack the item securely in its original packaging (if possible). Write the RA number on the outside of the package. Customer is responsible for return shipping costs unless the return is due to a verified defect.
5. Inspection & Refund: Once received, we will inspect the item within 5-7 business days. Approved refunds will be processed to the original payment method within 10 business days, minus any restocking fees.

8. Refund Timeline & Method

Once your return is approved and inspected, refunds are processed as follows:

• Bank Transfer / Easypaisa / JazzCash: 5-7 business days after approval.
• Credit/Debit Card (via payment gateway): 7-10 business days (depends on bank processing times).
• Partial refunds: May apply for items not in original condition, missing parts, or damage caused after delivery.

Non-refundable charges: Shipping fees (original and return) are non-refundable unless the return is due to our error (wrong item sent or verified defect). Custom design fees are also non-refundable.

9. Non-Returnable & Final Sale Items

The following products and situations are not eligible for return or refund:

• ❌ Custom-cut plywood, panels, or laminates (cut to specific dimensions).
• ❌ Clearance, discounted, or "final sale" items (clearly marked on invoice).
• ❌ Products damaged due to improper handling, storage, or installation after delivery.
• ❌ Items returned without original packaging or missing accessories/hardware.
• ❌ Bulk/commercial orders above PKR 500,000 (unless defect rate exceeds 5%).
• ❌ Digital design files, 3D renderings, or consultation services (once delivered).

10. Damaged in Transit

If your order arrives visibly damaged:

• Immediate action required: Note the damage on the delivery receipt before signing. Take photos of the packaging and product.
• Notification window: You must notify us within 48 hours of delivery for visible damage, or within 7 days for concealed damage.
• Resolution: We will file a claim with our shipping partner and arrange a replacement or refund after investigation. Do not discard original packaging until the claim is resolved.

11. Order Cancellation Policy

You may cancel an order under these conditions:

• Stock items (plywood, hardware, panels): Cancellation within 24 hours of order placement is free. After 24 hours, a 10% cancellation fee applies if order has not been shipped.
• Custom orders (modular kitchens, wardrobes): Cancellation is allowed only before production begins (typically within 48 hours of order confirmation). A 20% design & processing fee will be retained.
• After shipment: Once shipped, cancellation is not possible; you must follow the return process (if eligible).

12. Warranty Claims (Not Returns)

For issues that arise after the return window but within the applicable warranty period (6-24 months depending on product), please file a warranty claim instead of a return. Warranty covers manufacturing defects only, not normal wear and tear, misuse, or improper installation. For warranty claims, contact warranty@kashmirtrading.co with your order details and evidence. We may send replacement parts or arrange a technician visit at our discretion.